Our client is a leader in the air transit space around the world, nearly every passenger flight relies on their technology, almost every airport and airline does business with them, and it’s their job to support their IT operations. As the world's leading air transport IT and communications specialist, they are committed to meeting the demands of the air transport industry around the clock, every day.
This role is a key role within our client’s organization reporting to the Senior Manager, Service Management, the Project Management Lead role is a key interface between internal Business contacts and the Technology organization, contributing to the overall delivery of solutions and services. As a Project Management Lead in the Customer Services and Operations organization within our client’s department, you will be joining a multidisciplinary, cross-functional team whose goal is to provide performant and reliable platform and application services to enable the digital transformation of fully connected aircrafts.
What we need your help with:
• Develop, establish and maintain best practice project management methodologies, standards, and tools to enable the operational groups to govern their projects.
• Oversee the project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls.
• Lead the project definition and planning with the input of identified stakeholders and contributors. Be responsible to align stakeholders and contributors on the roles, responsibilities, and activities and milestones for successful project completion.
• Be the focal point of communicate to Executive Management and other stakeholders on all projects within the program portfolio.
• Represent the assigned project, proactively communicating with the relevant stakeholders, internal and external.
• Understand and articulate internal requirements and recommend options (plan, delivery strategy, risks, etc.) with the input of the required SMEs or contributors.
• Coordinate, organize, and influence virtual teams to keep focus on the project delivery in an international environment.
What we are looking for:
• 8+ years IT Operations experience in large scale, mission critical enterprise heterogeneous infrastructure leveraging DevOps, SRE & Agile methodologies
• Expert knowledge of Project Management Methodology. Proven track-record of successful project delivery, an ability to improve project management practices.
• Team leadership experience with a focus on implementation of a project framework from scratch, transformation and team development.
• Team leadership experience with a focus on transformation and team development. Strong business acumen, ability to drive results and execute plans.
• Self-motivated, team-oriented, positive self-starter, can-do attitude. Can work autonomously and manage multiple tasks and priorities.
• Ability to lead technical/non-technical discussions with customer and internal teams, briefing sessions and phone conferences.
• Demonstrated ability to communicate effectively and confidently at all levels i.e. in detail with technical staff, providers and present summaries with senior management.
• Ability to define process, manage projects and follow a governance.
• Background in infrastructure networking and developing applications.
• Previous experience and a good understanding of the utilization of ServiceNow.
Nice-to-have :
• PMP Certification;
• ITIL Certification;
• Experience in telecommunication and networking environment;
• Experience in Air Transit environment.
